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Privacy & Terms of Use Policy

Aid to the Church in Need Australia, henceforth ‘ACN’ (ABN 62 418 911 594) is committed to protecting your privacy and respecting the dignity and rights of our benefactors, supporters and those who engage with us. 

Collecting your information:

ACN acquires your personal information when you make a donation, arrange Masses, register to receive information, purchase products through That Catholic Shop, become a member of the Friends of the Suffering Souls (FOSS) or in any other way, supply us with personal details. 

Using your information:

ACN uses the personal information you provide for the purpose for which it was provided to us, for other related purposes, or as permitted or required by law. Such purposes include:

  • Processing donations and transactions, including issuing receipts
  • Communicating with you via mail, email, or phone
  • Responding to your questions, comments, or other requests
  • Undertaking information and marketing activities about ACN, That Catholic Shop or FOSS
  • Analysing our effectiveness
  • Any other purpose identified at the time of collecting your information

Sharing your information:

ACN will not share your personal details with other organisations or companies for the purposes of those organisations marketing. Your data is at all times held and used only by ACN. 

ACN does share your information with third-party suppliers but strictly for the purposes of carrying out the work of ACN. Examples include the production and dispatch of newsletters and mailings, the fulfilling of product purchases, and fundraising phone calls made to our benefactors, supporters and those who engage with us.

Protecting your information:

ACN acts to ensure that the information you disclose to us is kept safely. ACN will never intentionally misuse or allow others to misuse the personal details we collect or hold. 

Google Analytics:

We use Google Analytics to analyse the effectiveness of our site and the location of users. No personally identifiable information is involved. 

Your Rights:

You have the right at any time to ask ACN to stop or reduce the level of mailings being sent and we will comply with your wishes. You have the right at any time to access the information, which ACN holds about you. Please contact us if you would like to have a copy of the information that we have stored on our database. 

ACN wishes to ensure that the information that we hold about you is accurate. Contact us at any time if you wish to advise us of changes to your personal details. 

Use of Cookies:

Our site may use cookies to enhance your experience while using our site. Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, and your personal preferences regarding your use of the websites.

Most browsers are set to accept cookies. If you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.

Friend referrals:

Visitors to our site may choose to refer friends to the site or may ask us to send friend's information about ACN. They do so at their own discretion and should ensure that they receive their friend’s permission for this. 

Other Websites:

Our websites contains links to other websites. Please note that when you click on one of these links, you are entering another website for which ACN has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.

Modifications to this Privacy Policy:

ACN reserves the right to modify or replace this privacy policy without prior warning. The new privacy policy will be published on this page of the website. Your continued use of the website constitutes your acceptance of this privacy policy. You are advised to check periodically for any changes in the privacy policy of this website. If you do not agree to any new privacy policy, you should leave the site immediately. 


ACN has local and international policies in place around safeguarding, codes of conduct, and complaint handling. These can be obtained by contacting the Australian office.

Contact regarding this Policy:

If you have any questions about this policy, the workings of our websites, or your dealings with ACN, you can write to Aid to the Church in Need Australia and New Zealand, PO Box 335, PENRITH NSW 2751  call 1800 101 201 if your in Australia or PO Box 90445 Auckland 1142 New Zealand, 0800 242 322 in New Zealand.  (FREECALL, Monday to Friday, 9am to 5pm AEST) or email